Customer Support Hours
Monday - Friday: 9 AM - 5 PM MST
Saturday - Sunday: Closed
Closed for all holidays.
RETURN + EXCHANGE POLICY
IntelliSkin accepts returns of unworn, unwashed, undamaged merchandise for a full refund minus shipping or exchange within 14 days of original order arrival date. Upon receipt of returned products, IntelliSkin reserves the right to deny the return if the products do not meet policy requirements.
- All FINAL SALE products ARE NOT eligible for return or exchange
- If your product is returned within 14 days of purchase, the product is eligible for a full refund
- If your product is returned after 14 days and before 30 days of purchase, the product is eligible for store credit ONLY
- ONE EXCHANGE per product
- You will need print the return form and shipping label
Refunds will be processed in the original form of payment within 5-7 business days of receiving the returned product. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time.
Return Shipping costs will be deducted from the refund amount.
If you have any questions feel free to contact us using the form.
For all returns, please follow the instructions below:
Confirm your products are in returnable condition; unworn, all tags attached with original packaging
Email us using the contact form. Provide order number, and reason for return or exchange.
Return/Exchange Form, instructions to return, and a shipping label will be provided.
Include form in package and attach shipping label to the outside.
Once your return is received, please allow 5-7 business days for processing and up to an additional 10 days based on your credit issuer for your refund to appear in your account.
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